Terms and ConditionsReturns/Refund Policy:
We accept returns for defective merchandise only. Please see the contact us page to request a Return Merchandise Authorization (RMA) number. Any non-defective merchandise returned may be subject to a 15% restocking fee. Items sent back without an RMA will not be accepted and are subject to a 20% restocking fee. Any costume that has been worn cannot be returned for any reason. Refunds are for the cost of the costume only, shipping and handling fees are non-refundable. Returns must be sent via a traceable method. If a return is not sent via a traceable method and we do not receive it; we will not be held responsible for the refund.
We reserve the right to refuse or cancel any orders placed for products listed at the incorrect price, because of typographical or other technical errors. At this time, we do not accept any international orders.
If your order has not shipped, you may cancel by contacting us via email. Please see the contact us page. Orders are shipped same day during October and within 1 business day during other months of the year.
Disclaimer of Warranties:
EXCEPT AS EXPRESSLY PROVIDED HEREIN, WE MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS SOLD ON THIS WEBSITE. EXCEPT AS EXPRESSLY STATED HEREIN, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE PRODUCTS SOLD ON OUR WEBSITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THAT YOU AGREE THAT IN NO EVENT SHALL GORILLASUITS.COM, OWNERS, EMPLOYEES OR OTHER REPRESENTATIVES BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES OR LOST PROFITS, EVEN IF GORILLASUITS.COM WAS ADVISED OF THE POSSIBILITY OF THE SAME IN ADVANCE. OUR AGGREGATE LIABILITY IN ANY EVENT IS LIMITED TO THE AMOUNT THAT YOU ACTUALLY PAID.
Any waiver from GorillaSuits.com of any term, condition, or policy applicable to your use of this website does not constitute a waiver of any other term, condition, or policy. These terms and conditions shall be governed by the laws of the state of Minnesota without regard to its conflict of law provisions. In the event of any dispute concerning the use of this website or any order placed on this website, you and GorillaSuits.com consent to and agree that any state or federal court in Hennepin County, Minnesota shall have personal and subject matter jurisdiction over you and this Agreement; that Minnesota has the most significant contacts with the use of this website, to the exclusion of any other state; and that any legal dispute brought by either of us relating to the use of this website will be instituted in Hennepin County, Minnesota.
Please email for mailing address Minneapolis, MN 55400